Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibility will be to ensure a positive and memorable experience for all guests during their stay.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are clean and ready for guest arrival
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and email correspondence

Experience:
- Previous experience in a front desk or customer service role is preferred
- Knowledge of hotel operations and procedures is a plus
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to build rapport with guests
- Proficient in using phone systems, computers, and other office equipment
- Bilingual or multilingual skills are an asset

If you are passionate about providing exceptional guest service and have the skills required for this position, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.

Job Types: Full-time, Part-time

Pay: $17.20 - $20.71 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Alpharetta, GA 30004: Relocate before starting work (Required)

Work Location: In person